Last Updated: December 4, 2025
1. Introduction
Welcome to Sobo Telecom ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By accessing our website (sobotelecom.com) or using our support services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website (such as submitting a support ticket), or otherwise when you contact us.
A. Information You Provide to Us
The personal information that we collect depends on the context of your interactions with us and the choices you make. This may include:
Contact Data: Name, email address, phone number, and physical address.
Support Ticket Data: When you use our "Submit a Ticket" form, we collect your email, subject line, ticket type (e.g., Incident, Feature Request), priority level, and the detailed description of your issue.
Files and Attachments:Any photographs, documents, or logs you upload to help us diagnose technical issues or outages.
Service Data: Information related to specific job sites, fiber optic network configurations, or "Damage Incident Response Forms" (DIRF) required for repairs.
B. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:
IP address
Browser and device characteristics
Operating system
Referring URLs
Information about how and when you use our site (e.g., timestamps)
3. How We Use Your Information
We use personal information collected via our Website for a variety of business purposes described below:
To provide and manage services: Including fulfilling fiber splicing requests, testing/certification (EXFO/AFL standards), and OSP/ISP construction projects.
To respond to support inquiries: We use the details provided in your support tickets to diagnose incidents, troubleshoot connectivity issues, and communicate resolution steps.
To send administrative information: We may send you service, product, or new feature information and/or information about changes to our terms, conditions, and policies.
To enforce our terms: To ensure compliance with our contracts and to prevent fraud or misuse of our services.
4. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:
Vendors and Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., hosting services, ticketing system providers).
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Mobile Information Restriction: No mobile information (including phone numbers and SMS consent data) will be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to provide and support our services. All other categories of personal data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk.
6. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. To exercise these rights, please contact us using the details below.
8. Contact Us
If you have questions or comments about this policy, you may contact us at:
Sobo Telecom 8155 Piney River Ave Littleton, CO 80125 United States
Phone: 303-550-1731 Email: service@sobotelecom.com